Event tickets generally cannot be cancelled or refunded.
Under the Swedish Distance Contracts Act, the right of withdrawal does not apply to event tickets. Once you have selected and approved your payment method, your purchase is therefore binding.
The purchase agreement is between you and the event organiser, who sells tickets through Tickster's ticketing system. Illness or accidents do not, in themselves, entitle you to a refund.
Can I sell or give away my ticket?
For most organisers, tickets are not personalised. This means you can usually sell or give away your ticket without needing to change the name on it.
Have you purchased cancellation protection or cancellation insurance?
Some organisers offer their own cancellation protection, while others offer cancellation insurance through Mysafety.
These are two different services with different terms and contact procedures.
Check your purchase confirmation or insurance documents to see which type of protection you have purchased.
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Cancellation insurance through Mysafety: If your documents mention Mysafety, you must submit your insurance claim directly to Mysafety. You can find their insurance terms and contact details here.
- Cancellation protection provided by the organiser: If your documents mention the organiser's name or "cancellation protection", you must contact the organiser directly. Mysafety cannot handle claims relating to the organiser's own cancellation protection.
If you have not purchased cancellation protection
If you did not purchase cancellation protection or cancellation insurance when buying your tickets, the organiser's standard terms and conditions apply.