Some event organisers offer cancellation insurance through Mysafety, which you can purchase when buying your tickets.
Important: This information only applies if you have purchased cancellation insurance from Mysafety. If you have purchased the organiser's own cancellation protection instead, you must contact the organiser directly. Mysafety does not handle claims relating to organisers' own cancellation protection.
Check your purchase confirmation or insurance documents if you are unsure which type of protection you have purchased.
How do I purchase cancellation insurance?
If the organiser offers cancellation insurance through Mysafety, it will appear as an optional add-on in your shopping cart, above the payment options.
The insurance must be added before you complete your payment. It is not possible to purchase cancellation insurance after completing your purchase.
Insurance terms, claims and contact information
Select the country applicable to your insurance to find the correct information.
Mysafety Sweden
- Insurance terms: Read the insurance terms, product information sheet and pre-purchase information.
- Submit a claim: Submit your claim to Mysafety if you wish to use your cancellation insurance.
- Contact: Contact Mysafety using their contact form if you have questions about the insurance.
- Personal data: Read Mysafety's privacy policy.
Who can purchase the insurance?
Mysafety is the insurance provider. The Swedish insurance is only available to private individuals. When purchasing the insurance, you must be officially registered as a resident in Sweden and have your home and primary place of residence in Sweden.
Mysafety Norway
- Insurance terms: Read the insurance terms, product information sheet and pre-purchase information.
- Submit a claim: Submit your claim to Mysafety Norway if you wish to use your cancellation insurance.
- Contact: Contact Mysafety Norway if you have questions about the insurance.
- Personal data: Read Mysafety Norway's privacy policy.
Information about who is eligible to purchase the Norwegian insurance and which terms apply can be found in Mysafety Norway's insurance terms.