The tickets are valid for the event, date and time stated in the order confirmation. There is no self-service option for rebooking your tickets.
In some cases, Ticket Support can investigate whether it is possible to change to another date or performance. This depends on factors such as the organiser’s terms and ticket availability. We therefore cannot guarantee that rebooking will be possible.
Some organisers may charge an additional fee for rebooking. Ticket Support will inform you of any costs before the rebooking is completed.
Please contact Ticket Support and provide:
- the booking reference for your purchase,
- the event and date you originally booked,
- the date or performance you would like to change to.
Rebookings are always handled manually by a support agent. Our AI agent can provide information and help you create a support request, but it cannot complete the rebooking.
Please contact us as soon as possible and before the originally booked event has taken place.
Please note that requesting a rebooking does not mean that the tickets can automatically be cancelled or refunded.
Related to