If the webshop does not accept certain information, such as a personal identity number, date of birth, phone number, postal code or email address, it may be because the information needs to be entered in a specific format.
Check the error message
Check which field is highlighted and what error message is displayed. The error message may indicate which information is missing or needs to be corrected.
How to resolve the issue
Try the following:
- Enter the information manually instead of using your browser's autofill feature.
- Remove extra spaces before or after the information.
- Make sure the correct country is selected.
- Check your email address to ensure it is complete and spelled correctly.
- Check your phone number and remove unnecessary spaces or other characters.
- Check the required format for your personal identity number or date of birth and follow the instructions in the webshop.
- Refresh the page and try completing your purchase again.
- Try another browser or open the webshop in a private window (incognito mode).
- Update your browser if you are not using the latest version.
Please note: The information required and the format in which it must be entered may vary between events. This can depend on the organiser's terms and conditions, the country where the event takes place or the type of ticket you are purchasing.
If the problem persists
If the webshop still does not accept your information, you can contact Tickster Ticket Support.
To help us resolve your issue more easily, please include:
- The name of the event.
- The date and time of the performance.
- A link to the event.
- Which field is not working.
- The exact error message displayed.
- The device and browser you are using.
- A screenshot showing the error, if possible.
Important: Hide personal identity numbers, payment card details and other sensitive information before sending a screenshot. Never send full card numbers, bank account numbers, BankID codes or passwords to support.